Toronto, Ontario – Nov 2016 – Promys, a leader in enterprise PSA business software for technology solution providers, announced that it has been awarded a contract by Emagine IT Group, a rapidly growing IT support and service provider headquartered in Macon Georgia. Emagine IT Group provides a wide variety of specialized technology professional services for customers primarily in Industrial environments. The Promys Enterprise PSA business software was selected in order to help Emagine consolidate CRM, Project Management, Ticketing and Customer portal into one enterprise PSA business software platform.
“Our expertise in IT/OT support & convergence, as well as Supply Chain Solutions, are driving growth that will triple the size of our company next year. Our services ensure that the IT/OT convergence between varying SCADA systems in a manufacturing zone are secured, reliable and optimally configured throughout the customer enterprise zone. We work as a liaison to the business units through our IT infrastructure integration services to ensure that our partners and their customers internal support group resources have full visibility into closed loop environments throughout the production floor. Our aggressive growth required strong PSA software to ensure our internal resources were more efficient and effective and were focusing their time on project deliverables not administration. Our Partner and Customer relationships have benefited greatly from this automation as well.” said Gavin Wilson, CEO of Emagine IT Group.
“We initially selected Connectwise, but were not satisfied with the company’s support and implementation processes. Just as we need to understand our customers processes to help them optimize where possible, we wanted a PSA software partner who would take the time to learn our business processes, perform the configuration work for us and implement the software in a way that would maximize industry best practices to ensure we got the most out of our PSA software investment. In short, we wanted to focus on rapidly growing our business, not on our business software implementation,” continued Gavin. “Promys is clearly state of the art cloud-based PSA software, but the key differentiator was their implementation methodology which was a much more hands on and value added approach.”
John Breakey, founder and former CEO of Unis Lumin, a Cisco gold Partner and current CEO of Promys adds, “We re-wrote Promys PSA from scratch over the last 2.5 years because knew putting “lipstick on the pig” wasn’t going to allow us to take our customers to the next level. As part of that process we also re-imagined our implementation and training methodology to ensure that Promys customers transition to the new version quickly and easily, so that they can focus their attention on growing their business, not on implementing their new PSA software.”
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Promys is currently used by some of the largest technology Solution providers in North America, the UK and Australia. PROMYS was originally developed for a Cisco Gold/Master partner in 1998 to address the fundamental problem that IT solution providers face – how to tie professional services together with complex equipment solution delivery and multi-layered post sales support.
Since then Promys has quickly added technology solution providers and systems integrators in IT, managed services, A/V and Physical Security, including two of the largest and most recognized technology solution providers in the world.
For further information on Promys, please visit www.promys.com or call 1-866-728-2345.
About Emagine IT Group
Emagine IT Group is focused around providing: unparalleled customer service, assessing customer infrastructures and processes, leveraging trusted partnerships, technologies & industry best practices as well as providing encompassed design, implementation & support services.
By seamlessly executing deliverables via their Professional services offered in the IT, OT and Supply Chain Solutions arenas, EIT has found an emerging market that is in great demand. EIT believes these areas of focus are key to achieving IT/OT convergence along with Supply Chain optimization towards the pursuit of operational excellence.
For more information on EIT, please visit http://eitnow.com/, or call 1-866-348-5348.