TORONTO, ON, August 10, 2017 /24-7PressRelease/ — Promys, a leader in enterprise PSA business software for technology solution providers, announced that it has been awarded a contract by Khamma Group, a rapidly growing IT Managed Services provider headquartered in Springfield, Illinois. Khamma Group provides IT Support and consulting, remote network monitoring and management, online back-up and e-mail hosting solutions. The Promys PSA business software was selected in order to help Khamma Group consolidate Managed Services Contracts, Ticketing, CRM, Quoting, Project Management and Customer portal into one enterprise PSA business software platform.
“Khamma Group is the first call our clients make when they need IT Support, so our team needs to be very responsive to our customer’s IT needs and requirements. In order to respond quickly and efficiently, we needed PSA software that was powerful and comprehensive, but also very easy to use. We tried Connectwise at one point. I thought the interface was really poor, with far too much crammed on the screen. I think Autotask has the same problem. They also couldn’t handle our standard contract of managed services + a monthly block of time,” said Scott Roberts, CEO of Khamma Group.
“Promys recently re-developed their entire PSA solution from scratch using that latest cloud technology and it really shows in the user interface, screen responsiveness and the comprehensiveness of their PSA functionality, especially in areas like Managed Services Contract profitability tracking. We also liked how Promys does all the heavy lifting regarding gathering our requirements and configuring Promys to meet our needs, to make sure we’re using all of the capabilities of our new PSA software.”
John Breakey, founder and former CEO of Unis Lumin, a Cisco gold Partner and current CEO of Promys adds, “We re-wrote Promys PSA from scratch over the last 2.5 years because knew putting “lipstick on the pig” wasn’t going to allow us to take our customers to the next level. As part of that process we also re-imagined our implementation and training methodology to ensure that Promys customers transition to the new version quickly and easily, so that they can focus their attention on growing their business, not on implementing their PSA software.”
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Promys is currently used by some of the largest technology Solution providers in North America, the UK and Australia. PROMYS was originally developed for a Cisco Gold/Master partner in 1998 to address the fundamental problem that IT solution providers face – how to tie professional services together with complex equipment solution delivery and multi-layered post sales support.
Since then Promys has quickly added technology solution providers and systems integrators in IT, managed services, A/V and Physical Security, including two of the largest and most recognized technology solution providers in the world.
For further information on Promys, please visit www.promys.com or call 1-866-728-2345.