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Networking and Telecom expert RYCOM Inc. selects Promys PSA Software to Tackle Business Automation

By | It Solution Provider, Promys PSA Software News, PSA Software Blog, Testimonials and Case Studies | May 1, 2012 | Comments (0)

Oakville, Ontario – December 2012Promys, a leader in enterprise PSA software for the IT solutions provider industry, announced that it has been awarded a contract by RYCOM Inc., a rapidly growing networking and telecom solution provider specializing in secure data transmission, IP-based business solutions, landlord telecom services and mobile solutions. Promys’ business automation software was selected in order to help RYCOM achieve real-time visibility into resource and revenue forecasting, labor utilization and mid-project profitability.

“RYCOM has a well deserved reputation for outstanding customer service, but our rapid growth was really starting to push the limits of our disconnected business software systems and spreadsheets. Our managers were wasting a lot of time compiling and verifying forecasts, project profitability and utilization information and that information was only accurate the day it was compiled. We wanted to be more responsive to our customers and to make faster decisions based on more accurate information. The fact that Promys was originally designed to automate the business processes (not just the operational departments) of a large networking and telecom solution provider was a real selling point for us because it allows Promys customers to leverage best practices,” remarked Pat Mancuso, CFO of RYCOM Inc.

The embedded quoting module in Promys is the glue that connects revenue and resource/margin forecasting with real-time visibility into mid-project cost against budget performance. It also provides the ability to cycle implementation lessons learned back into the quoting process. That will allow RYCOM to quote more competitively, plan more proactively and consistently deliver on the margin targets for our projects.” Pat Mancuso, CFO of RYCOM Inc.

John Breakey, founder and former CEO of Unis Lumin, a Cisco gold Partner and current CEO of Promys agrees, “The most successful IT solutions providers make decisions based on forecasted and current resource allocations, not based on what happened in last quarter’s financial statements. Promys PSA software provides that real-time visibility into the future, combined with accurate information in the present, and that gives decision makers the information they need to make informed decisions.”

Promys’ web site also offers useful tools that help it solutions providers measure their existing business processes to highlight any gaps that might be impacting labor utilization, mid-project profitability and the ability to pass a Cisco Audit. Interested businesses can download these practical tools for free by visiting Labor Utilization Scorecard, Mid-Project Profitability Scorecard and Cisco Audit Compliance Scorecard.

About Promys

Promys professional services automation software was originally developed in 1998 by a Cisco Master Partner to address the fundamental problem that IT solutions providers face: how to tie professional services together with complex equipment solution delivery and multi-layered post-sales support. Promys PSA software is currently used by some of the largest and most profitable IT solution providers in North America.

In 2003, Promys was spun off as its own corporate entity. Promys quickly added customers in the IT solution provider, systems integrator and managed services marketplace, including one of the largest and most recognized technology solution providers in the world.

For more information on PROMYS, visit or call toll free 1-866-728-2345.

About RYCOM Inc.

Founded in 1997, RYCOM Inc. is a company built on a solid foundation of innovative thinking. We work with you to understand your business operations so that we may enhance the services you provide and determine how these services are managed for future growth.

With a strong presence in such diverse Canadian markets as financial, commercial, retail, industrial, our team of expert networking and telecom specialists is equipped to design the appropriate solution to address your business’ needs, whether they are secure data transmission, IP-based business solutions, network services, landlord telecom services, or mobile solutions.

Your success depends on building the right connections, and that’s why RYCOM provides you with a complete range of services and products that address all aspects of the design and build-out process.

For more information, visit, or call 1-877-927-9266.

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