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I was talking to the CEO of a Technology Solution Provider/MSP and he admitted he was very unhappy with his current PSA/Business software. The software was slow, cumbersome to use and support was infuriating and he was constantly barraged with high pressure...
I saw an interesting demo the other day. An employee walks into a board room and their phone automatically lights up with several pieces of indexed micro-learning content. Some content is about the projector, the video conferencing equipment and the telephone system....