by Jim Barnet | Jan 14, 2019
Recently the CEO of a mid-sized Technology Solution provider told me that “each of our departments has their own unique business software; Sales has their own CRM, Support has Help Desk software, Time & Billing and Procurement are done in our Accounting...
by Jim Barnet | Jan 3, 2019
I was recently speaking with the CEO of a mid-size technology solution provider and he asked me, “I know you have a bias, but you’ve been in the software industry for 10+ years, who would you say has the absolute ‘best’ PSA business software...
by Jim Barnet | Dec 21, 2018
The business software that got your company to 5-10 employees is probably not going to scale to get you to 25, 50 or 100 employees. As the company grows, senior executives start to get the sense that things aren’t working as smoothly & efficiently as they used to....
by Jim Barnet | Dec 17, 2018
Many Technology Solution providers in the IT/MSP, Physical Security and Audio visual industries struggle with the same project profitability issues. They can’t confirm if their project made money or lost money until weeks after the project has closed, or they get...
by Jim Barnet | Dec 7, 2018
Ending the Vicious Circle of low Billable Utilization. In order to increase billable labor utilization rates and make the professional services team more profitable, many companies put most of the responsibility on the sales team to sell more services in order to...
by Jim Barnet | Dec 3, 2018
Achieving and maintaining a high billable utilization rate is the holy grail of most IT/MSP, Physical Security and Audio Visual systems integrators and technology solution providers. And it should be – since most technology solution providers don’t have...
