PSA Software Blog

I recently saw the results of a well-known survey published by Catalyst Media[i] regarding the five main reasons why customers leave their vendors. I was more than a little shocked by the results:

1% go out of business
3% move
14% are…

Discover the 3 industry changes affecting PSA/RMM bundling that have taken place over the past year & how this impacts you when choosing a bundled solution.

Migrating from a break/fix model to a MSP (Managed Services Provider) might be the best way to ensure business profitability in a cloud-crazy world. But with everyone trying to make the move, what will ensure your success?

I was speaking with one…

As a small business starting out, you likely got advice from a number of trusted friends and advisors. One of them probably directed you to QuickBooks for accounting software, another suggested Salesforce.com for Customer Relationship Management, still…

Toronto, Ontario – May 3rd, 2017 – Promys, a leader in PSA business software for technology solution providers, announced the release of a Managed Services and Subscriptions Recurring Billing module & Managed Services and Subscription contract…

Toronto, Ontario – Nov 2016 – Promys, a leader in enterprise PSA business software for technology solution providers, announced that it has been awarded a contract by RadioWorks Communications Inc, a Wireless Communications solution and support…

Promys, a leader in enterprise PSA business software for technology solution providers, announced that it has been awarded a contract by Emagine IT Group, a rapidly growing IT support and service provider headquartered in Macon Georgia. Emagine IT Group provides a wide variety of specialized technology professional services for customers primarily in Industrial environments. The Promys Enterprise PSA business software was selected in order to help Emagine consolidate CRM, Project Management, Ticketing and Customer portal into one enterprise PSA business software platform.

Many organizations rely on a spreadsheet-based quoting process. The challenge with this approach is that there are few, if any, controls in place to validate that the spreadsheet-based quotes are based on accurate parts lists and pricing. These misunderstandings can lead to…

Many project managers are intimidated by the thought of using a work breakdown schedule ( WBS or work breakdown structure ) for their projects, although few would dispute that they should be using them. That’s because they think using a work breakdown schedule is overly complex to develop and implement and requires some special technical knowledge.

In fact, it is much easier to master and implement basic work breakdown schedule concepts than some may think and the benefits can be relatively immediate.

Work breakdown schedule is simply documenting what is already in the project manager’s head and WBS don’t have to be complex – here are the work breakdown schedule basics…

There are frequent misunderstandings about the best practice approaches to managing and increasing average billable hours in order to maximize resources utilization. Read about 3 resources utilization problems and best practices to solve them.