Managed Services Providers

Get Better Insight into Client and Project information. PROMYS will Help You Meet or Exceed Service Levels and Demonstrate Your Company’s Ongoing Value.

MSP Business Concerns:

Need to drive more recurring revenue
Need to ensure Service Level Agreements are being adhered to
Need for better visibility into Customer equipment under Service Agreement
Need to provide clients with timely & accurate information regarding Service Agreements
Need to ensure that Service Contract renewal revenue is being maximized
Need to manage both internal and 3rd party manufacturer Service Agreements

Day to Day MSP Issues:

Inability to demonstrate Service Contract value to clients due to lack of accurate reporting
Not making money on all Service contracts
Risk of not meeting critical Service Levels
Risk of Customer equipment not being covered accurately under by Service Contracts
Risk of Service contract renewal revenue opportunities being missed
Risk of relying too heavily on 3rd party manufacturers to track 3rd party Service contracts

How PROMYS Helps VARs Reduce Cost, Increase Profit and Deliver Results

PROMYS is a complete web-based Business Management solution. It helps your company with critical business management functions such as:

CRM
Quoting
Order fulfillment
Inventory
Invoicing
Field service management
Helpdesk
and more

Your entire company can work from the same data and get real time client and project information, anywhere, anytime from a web browser. With PROMYS you can:

Link Quote information for Service Contracts, and equipment under Service Contract, to Project fulfillment and receiving information
Track equipment serial numbers under Service contract, contract numbers for each unique serial number and expiry dates for each item under contract
Track internal and 3rd party Service contracts, Service calls and margin per Service Contract
Enter critical data only once and it will be associated with specific customers and projects