Managed Services Providers
Get Better Insight into Client and Project information. PROMYS will Help You Meet or Exceed Service Levels and Demonstrate Your Company’s Ongoing Value.
MSP Business Concerns:
- Need to drive more recurring revenue
- Need to ensure Service Level Agreements are being adhered to
- Need for better visibility into Customer equipment under Service Agreement
- Need to provide clients with timely & accurate information regarding Service Agreements
- Need to ensure that Service Contract renewal revenue is being maximized
- Need to manage both internal and 3rd party manufacturer Service Agreements
Day to Day MSP Issues:
- Inability to demonstrate Service Contract value to clients due to lack of accurate reporting
- Not making money on all Service contracts
- Risk of not meeting critical Service Levels
- Risk of Customer equipment not being covered accurately under by Service Contracts
- Risk of Service contract renewal revenue opportunities being missed
- Risk of relying too heavily on 3rd party manufacturers to track 3rd party Service contracts
How PROMYS Helps VARs Reduce Cost, Increase Profit and Deliver Results
PROMYS is a complete web-based Business Management solution. It helps your company with critical business management functions such as:
- CRM
- Quoting
- Order fulfillment
- Inventory
- Invoicing
- Field service management
- Helpdesk
- and more
Your entire company can work from the same data and get real time client and project information, anywhere, anytime from a web browser. With PROMYS you can:
- Link Quote information for Service Contracts, and equipment under Service Contract, to Project fulfillment and receiving information
- Track equipment serial numbers under Service contract, contract numbers for each unique serial number and expiry dates for each item under contract
- Track internal and 3rd party Service contracts, Service calls and margin per Service Contract
- Enter critical data only once and it will be associated with specific customers and projects