Promys Company Evolution

One of the best reviewed CRM, Help Desk, Project Management PSA software solutions for IT/MSP, Physical Security & Audio Visual Technology Solution Providers.

Promys CRM, Help Desk, Project Management PSA software was originally developed for a Cisco Gold/Master partner that offered professional services, technology solutions and managed services. That company eventually grew from 2 employees to 150+ employees before being acquired by Softchoice in 2011.

Promys was spun off as an independent software company in 2003 and quickly acquired customers in the IT & managed services, A/V and Physical Security industries while becoming one of the most highly reviewed CRM, Help Desk, PSA business software solutions for IT/MSP, Physical Security & Audio Visual Technology Solution Providers.

integrated business automation software solution (PROMYS) because we came to believe that the real cost of using a spreadsheet to run our business, was negatively impacting our overall profitability.

“For 20 years I ran a Cisco IT/MSP Technology solution provider.  I grew the company from two to over one hundred and fifty employees before selling the company to Softchoice in 2011.  We wrote the Promys PSA software to facilitate that growth and baked in alot of the industry best practices we learned along the way. 

John Breakey, CEO of Promys, previously CEO of Unis Lumin, a Cisco Gold Partner 

The Promys philosophy is based on three core principles :
Principle #1): Be respectful of our customers & prospects

Promys strives for respectful and candid conversations with our prospective customers to genuinely determine if there’s real value in partnering or not. No hard sell, no b.s.. Just a software vendor and a potential customer trying to mutually arrive at an honest “fit/no fit” answer.

Principle #2): Deliver outstanding value

Like many of our customers, Promys is not the biggest company in our industry. So we focus on providing the maximum value to our customers. No nickel and diming, no long term contracts, no high pressure sales tactics. We provide fixed fee “best practice” implementations so you never run out of hours/help.  Promys isn’t satisfied until our customers have achieved the business outcomes that caused them to go looking for PSA business software to begin with.

Principle #3): Customers want solutions, not just PSA business software

Promys takes the time to learn our customers business problems and objectives, make best practice suggestions and then we focus our demonstrations and implementations on addressing those key business issues, NOT on doing generic software demo’s or training and leaving it up to the customer to figure out how that applies to their business.

The Promys motto is “You’re never going to be perfect, but you can try.”

A Demo