Managed Services Providers
Promys enables you to meet & exceed your SLAs & demonstrate your ongoing value. Finding a solution that was designed for your business is so important. Sound familiar? Now You Have a Solution – PROMYS CRM/PSA/Helpdesk for MSPs.
Our Unique Needs:
- Automate service contract billing (monthly/quarterly/annual)
- Integration with our choice of Remote Monitoring (RMM) tools
- Preschedule service tickets for monthly, quarterly, annual system maintenance
- Manage both internal and 3rd party manufacturer Service Agreements
- Easily import new customer’s inventory assets into our customer records
- Add sub contractors to work assignments & resource tracking
Day to Day MSP Issues:
- Demonstrate Service Contract value to clients (proof of value)
- Track costs & Service Level performance throughout the term of Service Contracts
- Track equipment serial numbers, contract expiry dates, contract numbers for each device
- Monthly report of Recurring Revenue (MRR) and churn
- Advanced notice for Service contract renewals
- Make it simple, fast & easy for my sales and technical people to use the system
PROMYS will reduce costs, increase profit and deliver results
Your entire company can work from the same data and get real time client information, anywhere, anytime from a desktop or mobile. PROMYS is a complete web-based Workflow Management solution including:
- CRM with Marketing & Quote Modules
- Order Processing (Sales Order, PO, Shipping, Invoice)
- Work Order & Service Ticketing (Service Zone & Skill-Type filters)
- Resource Scheduling, Project Task Mgnt, Gantt Charts, Expense Tracking
- Desktop, Web Portal & Mobile interface
- Integrations to Accounting, Calendar, Email, Timesheet, Web Forms & Document files
- KPI Snapshot Reporting
PROMYS is ready to improve your business with fast, turnkey deployment. The system is easy to learn and maintain using your current staff, and requires no hardware or software capital investment.
