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Promys Company Evolution

PSA Business Software for technology solution providers

Fifteen years ago the Promys PSA software was originally developed for a Cisco Gold/Master partner for their internal use. “When we got to 15-20 employees we started evaluating various business software solutions. Some were strong at ticketing or project management, but nothing seemed strong across the entire business process. We wanted strong PSA functionality, but needed equally strong CRM, quoting, procurement, project management, job costing, customer asset tracking and inventory handling modules. We weren’t happy with anything in the market, so we decided to develop it ourselves. I never envisioned that we’d grow that channel partner to over 150 employees with locations across the country, but I did know I didn’t want to go through the software evaluation process again 2-3 years later, so we built Promys to scale.  It worked so well for that Cisco partner that we spun Promys off as it’s own corporate entity in 2003.” John Breakey Promys founder explained.

“Completely re-writing our PSA business software from scratch in the latest web-based technologies over the last three years was not an easy task, but continuing to ‘put lipstick on the pig’ wasn’t going to allow us to take our customers sales, service delivery, order fulfillment and help desk capabilities to the next level.

Promys customers include IT & managed services, A/V and Physical Security solution providers and systems integrators, including two of the largest and most recognized technology solution providers in the world.

integrated business automation software solution (PROMYS) because we came to believe that the real cost of using a spreadsheet to run our business, was negatively impacting our overall profitability.“The big difference with Promys is, in addition to the traditional PSA help desk and service management functionality, Promys was designed to be strong across the entire business process including forecasting, real-time project costing, equipment handling, and reporting/analytics, which is critical to allow our customers to continue to grow profitably. ” John Breakey concludes.

John Breakey,
President and CEO of Unis Lumin, a Cisco Gold Partner
and President of Promys


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