Unsure if your support contracts or managed services contracts are actually profitable?
As recurring revenue comes in and support services hours go out, do you know which support contracts are actually profitable or not?
Promys CRM, Help Desk, Project Management PSA software automates support contracts & managed services contracts, manufacturer 3rd party and pre-paid block hours. Promys Tracks equipment & software under contract and provides advance notice of expiring contracts.
Promys Contracts make your team more effective by:
- Supports multiple contract types per customer
- Tracks both Service Ticket and Project based work against contracts
- Provides proactive notifications if contracts are trending towards un-profitability
- Tracks specific equipment and software under contract
- Provides dashboard notifications of expiring contracts based on user-defined notification dates
Help desk techs need easy access to support contract info.
Promys Support Contracts allows help desk techs to see all customer assets under support or managed service contract right in the ticket, so they can tell clients immediately if service work is covered or billable.
Promys also shares Support & Managed Services Contract Best Practices as part of our 20 Step “easy way” Implementation Guide.