Best Practice Advice for real world IT Solution provider problems.
How to Optimize Labor Utilization to achieve more than 75% labor utilization through accurate resource forecasting. The balancing act between optimal current and future labor utilization really comes down to accurate resource forecasting.
Build Your Own Cloud Services or be a Cloud Services Reseller?
If you’re not already offering cloud or managed services, you’ve probably got a plan to. Cloud and managed services mean recurring revenue, higher profit margins, competitive differentiation and stickier relationships with your clients; what’s not to love about cloud and managed services?
One of the next questions is: “Should I build and brand my own cloud and managed services offerings? Or, should I simply resell existing manufacturer and distribution cloud and managed services?”
Labor utilization rates are critical in maximizing IT Solution provider profitability. IT Solution provider industry average labor utilization rates and their profitability results are: 65% is a break even rate, 70%-75% means that the services team is making money and over 80% is an excellent labor utilization rate which will translate to strong profitability across your projects.
But How do you track labor utilization rates for the IT service industry?
Promys experienced some significant interest from the MSPMentor community when Joe Panettieri started including us in some of his PSA market related blogs. So, we thought the MSPmentor FastChat video would be an excellent opportunity to provide a little more in-depth information about Promys and what differentiates us from other PSA solutions like Connectwise and Autotask.
In the FastChat video, I outline the three major differences between Promys and other PSA software solutions.
Biggest service innovation opportunity right under our noses. Being an avid student of business innovation books (The Innovator’s Solution is a must-read), I realized that we had been missing the biggest opportunity right in front of us – applying the same product development thinking manufacturers use on our own services. Our team changed our way of thinking and started applying the same rules of product development as if any one of our services was a product. The innovation rules were not that difficult to understand and applied to services just as well as products.
Promys, a leader in professional services automation software for the IT Solutions provider industry, is pleased to have been reviewed and certified by Technology Evaluation Centers (TEC). Technology Evaluation Centers (TEC) review and certification of Promys’ PSA Software allows prospective customers an objective way to evaluate Promys’ solution vs. other PSA vendors’ offerings.
Sandra Curran, CFO of High Point Solutions
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