A Demo
A Demo

Help Desk for Growing Businesses

Worried Help Desk issues are slipping through the cracks?

Your customer base is growing, you’ve brought on some big customers, expectations are getting higher. If tickets take too long to resolve, if they aren’t escalating properly, if customers aren’t getting updates in a timely manner, then your business will struggle to retain clients.

Promys Enterprise PSA Help Desk ensures details about customer service contracts, service levels and customer assets are at your technicians’ finger tips.  Proactive updates are sent to clients, color coding and escalations ensure that all tickets are resolved in a timely manner.

Promys Help Desk makes your help desk techs more effective by:

  • Allowing help desk techs to see all customer assets under service contract/warranty or any blanket agreements right in the ticket, so they can tell clients immediately if service work is covered or billable
  • Leveraging user-defined workflow to notify clients, managers and techs when a new ticket has been created, updated or closed
  • Supporting user-defined color coding and escalations and an unlimited number of different ticket priorities

How do you offer proof of value to your customers and learn from your help desk analytics?

Promys Help Desk not only tracks individual tickets to their resolution, its reporting analytics can confirm the average respond and resolve time by customer, ticket type, priority, or resource and allow you to cycle those lessons learned back into your business.

Promys Enterprise PSA… the next generation of PSA software has arrived.

Check out our video or get the guide to buying the right enterprise PSA software for your business.

Share this information

Trusted by the best
  • Highpoint Solutions

    Cisco Gold Partner

    75 Users

    Networking and Telecom expert RYCOM Inc. selects Promys PSA Software to Tackle Business Automation

    Telecom Property Mgnt

    45 Users

    Eclipse Technology Solutions improves customer service and support

    Avaya/Cisco Partner

    40 Users

    TELECON Inc. selects PROMYS PSA software to tackle Forecasting, Project Delivery and Post Sales Support

    Telecommunications Integrator

    25 Users

  • Managed IT Services provider L2K Technology Group replaces Connectwise with PROMYS PSA software to prepare for future growth

    L2K Group

    Telecommunications and structured cabling solution provider, TA Networks, selects Promys PSA business automation software to support aggressive growth plans

    Technology Alliance Networks

    Cisco & Microsoft Partner, Bridgetek Solutions, selects Promys PSA Software to support aggressive growth plans

    BridgeTek Solutions

    Networking and Security solution provider Global Asset Systems selects Promys business software to support aggressive growth

    GA Systems

  • Promys PSA business software announces ESL and Intrastat Dispatches reporting  functionality for UK customers


    IT Support and solution provider TwoPointZero selects Promys PSA business software to support aggressive growth plans

    Two Point Zero

    Promys Enterprise PSA Software Announces comprehensive Web API integration with Acumatica Cloud Accounting/ERP Software


    IT Support and solution provider White River Services & Solutions selects Promys PSA business software to support aggressive growth plans

    White River Services & Solutions

  • Technology Services and Support provider Emagine IT Group selects Promys PSA business software to replace Connectwise Wireless Communications solution and support provider RadioWorks selects Promys PSA business software to support growth and evolution Promys PSA business software releases Managed Services/Subscriptions Recurring Billing Module & Managed Services/Subscriptions Profitability Tracker IT Managed Services provider Khamma Group selects Promys PSA Business Software to Support Aggressive Growth Plans