Customer expectations have drastically changed. Outstanding customer support has become the rule, not the exception. There are far too many alternatives and very few services or solutions so specialized, that a few quick Google searches by our customers won’t turn up...
New business automation software challenge: driving user adoption One of the biggest challenges in implementing new business automation software is driving user adoption. The right software can provide CEOs with the visibility into mid-project profitability, revenue...
Recently the CEO of a mid-sized Technology Solution provider told me that “each of our departments has their own unique business software; Sales has their own CRM, Support has Help Desk software, Time & Billing and Procurement are done in our Accounting...
I was recently speaking with the CEO of a mid-size technology solution provider and he asked me, “I know you have a bias, but you’ve been in the software industry for 10+ years, who would you say has the absolute ‘best’ PSA business software...
Many project managers are intimidated by the thought of using a work breakdown schedule (WBS or work breakdown structure) for their projects, although few would dispute that they should be using them. That’s because they think using a work breakdown schedule is...
