Is your labor utilization below 70%? Are projects less profitable then what was quoted? Do monthly gross margins swing dramatically and unpredictably. The first business we started was an IT consulting company. Our only product was our labor services. We learned...
I recently saw the results of a well-known survey published by Catalyst Media[i] regarding the five main reasons why customers leave their vendors. I was more than a little shocked by the results: 1% go out of business 3% move 14% are lured by a competitor 14% are...
I was recently speaking with Bob, the COO of a mid-size technology solution provider. One of the biggest challenges Bob routinely faces, is when he get’s blind sided by departmental issues he didn’t see coming (and his department managers didn’t see coming either). A...
Is it time to break your Wild West cowboy business habits? Anyone that sells PSA software will tell you that you need PSA software to run your business. But the truth is, there are many professional services organizations that can easily run without it. A combination...
Service-based business’ steal a great idea from product manufacturers. Product manufacturers innovate their product(s) every year. How do they benefit and how could you benefit? As CEO of a top tier technology integrator, I waited for our vendor partners to come out...
