PSA Software Blog

Toronto, Ontario – March 2016 – Promys, a leader in enterprise PSA business software for technology solution providers, announced that it has released ESL and Intrastat Dispatches reporting functionality for all European Union based…

Whether it’s an old car that keeps breaking down, a house that’s too small for our family, or business software we’ve outgrown, rationally we know it’s no longer a good fit, yet we’re hesitant to make the change, even though we know it’s the right thing…

Oakville, Ontario – January 2016 – Promys, a leader in enterprise PSA business software for technology solution providers, announced that it has been awarded a contract by Global Asset Systems, a rapidly growing network & security solution…

Being an executive, you have probably experienced the Ambush. The context may vary but the scenario is always the same. An employee walks into your office to give you bad news for which you had no previous warning. A large bid gets booked at half the…

As most companies grow they add business software to their operational departments, typically starting with accounting software, often followed by CRM, Help Desk  and Project Management software.

Initially most departments are “o.k.” with this…

Promys, a leader in enterprise professional services automation software for technology solution providers, announced that it has completed Web API integration with LogicMonitor. LogicMonitor offers powerful performance monitoring capabilities for managed and cloud service providers. Its abilities include monitoring technologies at all levels of the infrastructure stack from network gear, switching, databases, storage, virtualization and applications.

“What strategies can we employ to raise billable utilization?”

It’s one of the most important questions facing a growing professional services organization, because the heavy fixed costs involved in building out a professional services offering are incurred in order to provide the opportunity for much higher profit margins (vs. lower profit margins for products). However, those higher margins are only realized if billable utilization remains consistently high.

There is no magic bullet for increasing billable utilization. What it really comes down to is measuring it, in detail, and accurately – based on a variety of different reporting criteria, so that you can effectively manage it.

So, find out the 3 areas you should be exploring to increase your billable utilization…

Enterprise PSA software is NOT ticket-based PSA software with a bunch of add-on modules bolted on. Enterprise PSA is designed from the ground up to handle the complexity of a growing business.
Enterprise PSA’s are not for everyone; pure play consulting/services providers, architects, engineers, or small pure play MSPs probably don’t need this level of functionality. But, for growing technology solution providers that provide professional services along with product/equipment/software and multi-layered post-sales support, then this just might be the class of PSA software that will best support your companies profitable growth..

The truth is, to fully leverage a comprehensive tool like PSA/business software, the tool really needs to be configured specifically for your business in order to receive the full benefits from that investment.

Most people realize that “training” on what the software screens and buttons do isn’t enough. What users really need is a thorough understanding of how the tool would work best, with their particular business processes in mind. Helping customers understand and adopt best practices will make all the difference.

The solution is to work with a PSA/business software vendor whose implementation approach focuses on ensuring you get the most out of your new software technology investment, not just on getting you “live” so they can bill you.

In order to do this, there should be three specific components to this approach…

Why do customers perceive some sales people as trusted advisors and others as just the reps they get quotes from? Most sales people want to become their customers’ trusted advisors, but there’s more to becoming a trusted advisor than just having a helpful attitude and great product and industry knowledge.
For a customer to truly view their sales person as a trusted advisor, the sales person has to know everything that is going on in the customer’s account, regardless as to whether they are directly involved in the solution delivery activities (equipment or product fulfillment, project services delivery or post-sales support).
The challenge for most sales people is that they spend most of their time in contact management or CRM software and have little or no visibility into what is actually happening regarding solution delivery, administration, or support-related activities in their accounts.