One of our IT Solution provider customers is rolling out a Managed Services line of business. I was speaking with the manager who had been tasked with ensuring the profitability of their new managed services line of business. The most interesting part of the...
We all know the adage, “If you are standing still you are falling behind.” McKinsey’s Innovation and Commercialization Survey Results show that more than 70% of corporate leaders identify innovation as the top 3 business priority, but only 22% set innovation...
Being an executive, you have probably experienced the Ambush. The context may vary but the scenario is always the same. An employee walks into your office to give you bad news for which you had no previous warning. A large bid gets booked at half the forecasted size...
Many Technology Solution providers in the IT/MSP, Physical Security and Audio visual industries struggle with the same project profitability issues. They can’t confirm if their project made money or lost money until weeks after the project has closed, or they...
Ending the Vicious Circle of low Billable Utilization. In order to increase billable labor utilization rates and make the professional services team more profitable, many companies put most of the responsibility on the sales team to sell more services in order to...
