There could be a huge impact on your revenue and services resource planning if your quote bill of materials (BOM) and your forecast are not integrated. You did everything right… you thought. You checked the forecast to determine your hiring needs for upcoming...
The global Helpdesk Automation Market is forecasted to have a growth rate (CAGR) of 32.4% during 2022-2027. This is because the rise of a digital workforce allowed companies to refocus their efforts on reducing the cost of providing assistance for hardware and...
I saw an interesting demo the other day. An employee walks into a board room and their phone automatically lights up with several pieces of indexed micro-learning content. Some content is about the projector, the video conferencing equipment and the telephone system....
As an IT solution provider grows, their business tends to become more complex. With multiple locations and multiple lines of business, their projects tend to become larger and more resources are required on projects for longer periods of time. Continued growth may...
John Breakey CEO of GeNUIT and developer of Promys, professional services automation software for technology integrators developed by a technology integrator. As CEO my three biggest fears are: not knowing with some certainty what the next 3 months performance...
Customer expectations have drastically changed. Outstanding customer support has become the rule, not the exception. There are far too many alternatives and very few services or solutions so specialized, that a few quick Google searches by our customers won’t turn up...
