Training Remote Help Desk Workers
The global Helpdesk Automation Market is forecasted to have a growth rate (CAGR) of 32.4% during 2022-2027. This is because the rise of a digital workforce allowed companies to refocus their efforts on reducing the cost of providing assistance for hardware and...
5 ways Micro-learning & Mobile learning are disrupting Traditional Technology Training.
I saw an interesting demo the other day. An employee walks into a board room and their phone automatically lights up with several pieces of indexed micro-learning content. Some content is about the projector, the video conferencing equipment and the telephone system....
How do great technology solution providers scale their business
As an IT solution provider grows, their business tends to become more complex. With multiple locations and multiple lines of business, their projects tend to become larger and more resources are required on projects for longer periods of time. Continued growth may...As CEO of an IT & Professional Automation Software (PSA) Solution Provider, Three Things That Keep Me Up At Night
John Breakey CEO of GeNUIT and developer of Promys, professional services automation software for technology integrators developed by a technology integrator. As CEO my three biggest fears are: not knowing with some certainty what the next 3 months performance...
