Billable Labor utilization rates are critical in maximizing IT/MSP, Physical Security, and Audio Visual Solution provider profitability. A Technology Solution provider’s average utilization rate fall into 3 categories: 65% is a break-even rate, 70%-75% means...
Most VP’s of Services only find out what resources are required for services fulfillment after an order gets booked. Many organizations subsequently believe that managing billable utilization only starts after project Service delivery begins. And that’s...
According to a recent CompTIA survey of 400 U.S. IT firms, 53% said they have more streams of data to manage and analyze and 50% have expanded into new lines of business or business models. On top of that, the survey respondents indicated that the customer engagement...
Recently the CEO of a mid-sized Technology Solution provider told me that “each of our departments has their own unique business software; Sales has their own CRM, Support has Help Desk software, Time & Billing and Procurement are done in our Accounting...
Many project managers are intimidated by the thought of using a work breakdown schedule (WBS or work breakdown structure) for their projects, although few would dispute that they should be using them. That’s because they think using a work breakdown schedule is...
Experienced project managers know that managing project scope creep is one of the most critical aspects of hitting project on-time on budget deliverables and in minimizing project risk. Managing scope creep well vs. managing it poorly often determines your customer’s...
